1. General Policy
All purchases made on AskLexy are non-refundable, except in the limited circumstances outlined below.
By purchasing any paid plan, credits, or services, you acknowledge and agree to this policy.
2. Eligible Refund Scenarios
Refunds may be considered only under the following conditions:
Duplicate Payment
If you were charged more than once for the same transaction.
Technical Failure
If you were unable to access or use the service due to a verified technical issue on our end, and:
- The issue was reported within 48 hours
- Our team was unable to resolve it within a reasonable timeframe
Unauthorized Transaction
If a payment was made without your authorization, subject to verification.
3. Non-Refundable Cases
We do not provide refunds in the following situations:
- Change of mind after purchase
- Partial usage of credits, minutes, or sessions
- Dissatisfaction with performance, outcomes, or results
- Failure to understand product features before purchase
- User-side issues (internet connectivity, device limitations, environment noise, etc.)
- Failure to attend or complete a session
- Any misuse or violation of our Terms of Service
4. Usage-Based Services
Many AskLexy services (including voice calls, assessments, and AI sessions) are usage-based.
Once usage has begun (for example, a call started, session initiated, or credits consumed), the service is considered delivered and non-refundable.
5. Subscription Plans
For subscription-based plans:
- You may cancel at any time to prevent future billing
- No refunds will be issued for the current billing period
- Access will remain active until the end of the billing cycle
6. Refund Process
Contact
support@asklexy.meInclude:
- Registered email
- Transaction ID
- Description of the issue
All refund requests must be submitted within 5 days of the transaction.
Approved refunds will be processed within 7-10 business days to the original payment method.
7. Dispute Resolution
If a chargeback or payment dispute is initiated without contacting us first, we reserve the right to:
- Suspend or terminate your account
- Restrict future access to services
We encourage users to contact us directly for faster resolution.
8. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of our services constitutes acceptance of the updated policy.
If you have any questions about this Refund Policy, please contact us at support@asklexy.me.